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AOC responsibilities to students

AOC has responsibilities to you as a student to provide you with a quality of service that will assist you as much as possible in attaining your course certitificate. We undertake to abide by all our policies and procedures – and we have provided information on these policies below.

 

Student Responsibilities

Students with AOC are required to:

 

Enrolment Procedures and Policies

 

1. Terms and Conditions. Upon payment of the course fees, you consent and agree to be bound by the terms and conditions herein. You agree to pay all course fees before receiving access to our courses. In return, we agree to supply you with the Student Learning Materials and make available to you our Student Administration Department to assist you with administrative matters.

2. Student Learning Materials. The Student Learning Materials that will be supplied are for your use only and are copyrighted. Reproduction or distribution in any form or by any means without the prior permission of the publisher is prohibited. Student Learning Materials are supplied once you have paid the course fees in full.

3. Refund Policy. As students have immediate access to all Student Learning Materials upon paying for their course fees in full, refunds will not be available. See detailed Refund Policy below.

4. Time Limits. All courses have a twelve (12) month time limit within which to complete the course. As all courses are self-paced, students may set their own timetable for completing the course; however, some courses may outline a recommended course schedule for convenience.

6. Age Requirements. If you are under 18 years of age, please ensure your parent or guardian accepts the terms and conditions of this enrolment application. Please contact admin@australianonlinecourses.com to receive a Parent/Guardian Consent Form.

7. Invoices. If you wish to receive an Invoice, this may be arranged by contacting our Student Administration Department.

8. Accreditation. Like most professional development courses in Australia, our professional development programs are non-accredited in terms of the Australian Qualifications Framework (AQF). Please contact us if you require more information.

9. Email content and testimonials. Upon enrolment into the course, we may use the content from your emails in our marketing materials and on our website testimonials page. Your identity will never be revealed, however we will use your initials and your City. Please be assured that we respect your privacy and only comments related to course outcomes and student experiences will be mentioned.

 

Enrolment

Enrolment is provided:

 

Enrolment Checklist

Read the program information before you enrol to ensure you:

 

If you need additional support or information:

 

Payment Information

Please see our Payment Options page.

 

Refund Policy

Cancellation of course
Should AOC cancel a course for any reason, students enrolled at the time AOC announces the cancellation will be entitled to a full refund, and this will incur no administrative charges or penalties.

Withdrawal after enrolment
Once students have enrolled, students will not be able to receive a refund if a student simply changes their mind or makes a wrong decision. If a student is suffering from illness or other documented traumatic event AOC will issue a credit voucher which is valid for use for twelve (12) months. Students suffering genuine illness or trauma will need to apply for a credit voucher within five (5) working days from the initial enrolment date. Please email admin@australianonlinecourses.com for more information.

 

Course Extension Policy

AOC will not be obliged under any circumstances to extend the period of a student’s enrolment if the student has not completed the program/course in the allocated time. However, once the allocated time for a given program/course has ended and a student would like to complete the requisite assessments, (up to 2 months past the initial enrolment date), then students will need to contact Administration to arrange an extension.

 

AOC Code of Practice

Legislative Requirements
AOC Online Training will meet all legislative requirements of State and Federal Government. In particular, Workplace Health and Safety and Workplace Relations.

Access and Equity
AOC Online Training has a policy of equal access to training for all people seeking to enhance their knowledge and skills. In particular, AOC encourages the participation of women, indigenous people, people with physical or learning disabilities and those who live in remote areas.

Quality Management Focus
AOC Online Training has a commitment to providing a quality service and a focus on continuous improvement. We value feedback from trainees, staff and employers for incorporation into future programs.

Client Service
We have sounds management practices to ensure effective client service. In particular, we have client service standards to ensure timely issue of trainee assessment, results and certificates. These will be appropriate to competence achieved and issued in accordance with organisational guidelines.

Management and Administration
AOC Online Training has policies and management strategies, which ensure sound financial and administrative practices. Management guarantees the organisation’s sound financial position and safeguards student’s fees until used for training/assessment. Student records are managed securely and confidentially.

Marketing and Advertising
AOC Online Training markets our training courses and products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading comparisons are drawn with any other training organisation or training product.

Timelines for issues of certificates and/or results
AOC will provide clients with the results of their assessment within 14 days of assessment submission/completion. Certificates will be issued electronically within 14 days after the completion of students' final assessment.